HelpGrid is an on-demand, 24/7 call center that helps eCommerce brands make the most of their sales funnel. We support customers by phone, email and chat, with a simple mission: service the customers who bought and convert the customers who didn't.
Our services include round-the-clock customer service, abandoned cart recovery, and order taking, and they can be used together or individually depending on each brand's needs. Our live agents keep wait times under two minutes and resolve 82% of queries on first contact.
On average, our clients see about 20% of their abandoned carts recovered. HelpGrid connects quickly to our clients' online stores through checkout and CRM partners, and our pay-on-performance model means clients only pay when we deliver more sales. We focus on building long-term customer relationships and revenue for the brands we work with.
